We99 Terms and Conditions — Please Read Before Use

1General Terms & Conditions

Welcome to we99 (we99.blog). These Terms and Conditions ("Terms") form a legally binding agreement between you and the we99 platform. By using this platform, registering an account, or participating in any game, you are deemed to have accepted all of these Terms.

We99's Terms and Conditions have been drawn up in accordance with applicable laws in Bangladesh and international online gaming standards. Please read this document carefully in its entirety before using any part of the platform.

If you have any questions about these Terms and Conditions, please contact our support team — they are always ready to assist.

2Account Register

To open an account on we99, you must complete the registration form with accurate and truthful information. Creating an account with false details is a violation of these Terms and may result in permanent account closure.

• Each individual may only register one account.
• Multiple accounts from the same device, IP address, or payment method are strictly prohibited.
• Verification of the mobile number and email address provided at registration is mandatory.
• Members are solely responsible for the security of their own accounts.
• Keep your password strong and never share it with anyone.

We99 may request additional documents for identity verification at any time. We reserve the right to hold withdrawals until the KYC (Know Your Customer) process has been completed.

3Age & Eligibility

By registering, you confirm that you are at least 18 years of age. Providing false information about your age will result in immediate account closure and possible forfeiture of deposited funds.

• Online gaming must be legally permitted in your area of residence.
• Opening an account from a country or region where online gaming is prohibited is not allowed.
• We99 employees are not permitted to participate in gaming on the platform.

4Deposits & Withdrawals

Deposits on we99 can be made via bKash, Nagad, and Rocket. All transactions are safe and secure. Deposits are generally credited to your account instantly.

• Minimum deposit amounts may vary depending on the payment channel.
• KYC verification must be completed before a withdrawal can be processed.
• Winnings from bonuses are subject to specific wagering requirements before withdrawal.
• For suspicious transactions, we99 may hold payment until the investigation is complete.
• The source of your deposit must be your own verified payment method — payments from third parties are not accepted.
• Withdrawal processing typically takes 1–3 business days.

5Bonus & Promotion Policy

Under we99's Terms and Conditions, each bonus offer carries its own specific terms that must be followed. Please read the relevant conditions carefully before claiming any bonus.

• The Welcome Bonus is available to new members one time only.
• Withdrawals are not permitted until the bonus wagering requirements have been met.
• Claiming bonuses across multiple accounts from the same individual or household is strictly prohibited.
• If bonus abuse or system manipulation is detected, the bonus will be forfeited.
• Cashback bonuses are issued once per week and apply to specific games.
• We99 reserves the right to modify or cancel any promotion or bonus offer.

The VIP Points System operates under separate terms. For more information, visit the VIP Page page.

6Gaming Policy

All games on we99 are conducted fairly and transparently. Every game outcome is determined impartially through RNG technology, with no predetermined patterns.

• If a disconnection occurs during a game, the system will automatically determine the outcome.
• Once a bet is confirmed, it cannot be changed.
• The dealer's decision is final in Live Casino games.
• If a game result is voided due to a technical error, the relevant bet will be refunded.
• Payments for Sports Betting are processed only after official results are announced.

We99 reserves the right to set maximum win limits on any game. Separate limits may apply to specific promotional games.

7Prohibited Activities

• Using bots, automated software, or artificial intelligence to play games.
• Creating multiple accounts to take advantage of bonus offers.
• Using the platform for money laundering or any illegal financial transactions.
• Attempting to manipulate game outcomes or the system.
• Threatening or harassing other members.
• Verifying an account using a false identity or fraudulent documents.
• Attempting to bypass or compromise the platform's security systems.

8Account Suspension & Closure

If these Terms and Conditions are breached, we reserve the right to suspend or permanently close an account without prior notice.

• Accounts may be suspended immediately in the event of a terms violation.
• If an account is closed, any remaining balance (excluding bonuses) will be processed for return.
• Members may request account closure at any time.
• Account closure requests will be processed within 7 business days.

As part of responsible gaming, members may also opt for self-exclusion. For more information, please visit our Responsible Gaming View the page.

9Privacy & Data Protection

We99 takes the privacy of your personal information very seriously. Any data collected during registration is used solely for the purpose of providing our services.

• Your data will never be sold to third parties.
• Information may be disclosed to authorities where required by legal obligation.
• All data is protected with SSL encryption and stored on secure servers.
• You may request to view or delete your data at any time.

For more details, visit our Privacy Policy Read the page.

10Responsible Gaming

We99 believes gaming should be a source of fun — not stress or addiction. We encourage all our members to play responsibly.

• Never bet more than you can afford to lose.
• Avoid chasing losses by placing additional bets.
• Use deposit limits and session timers.
• If gaming is having a negative impact on your daily life, take a break.

11Changes to Terms

We99 reserves the right to change, update, or cancel these Terms and Conditions at any time. Registered members will be notified of significant changes via email or in-platform notification.

Continued use of the platform after any changes indicates your acceptance of the updated Terms. We recommend revisiting this page periodically.

12Contact & Complaints

If you have any questions, complaints, or suggestions regarding these Terms and Conditions, please reach out to our support team. We are available 24 hours a day, 7 days a week.

• Instant support is available via live chat.
• Complaints submitted by email will receive a response within 24 hours.
• For serious complaints, a decision will be communicated within 7 business days following the completion of an investigation.